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《暗黑3》盗号风波未平 金华玩家被盗12万又中枪
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　　《暗黑3》上市以来各种负面消息不断，特别是最近经常曝出盗号事件造成玩家人人自危。当所有人焦点还在暗黑3的盗号风波之上时，金华游戏玩家倪某也中枪，其《凤凰山庄》游戏账号被盗，价值12万元人名币的游戏币一夜之间被洗劫一空，真是应了那句“一夜回到解放前”。
暗黑3盗号事件频发
　　金华人倪某平时在“凤凰山庄”游戏里以买卖“银子”赚钱，生意做得小有规模。倪某的游戏账户中有18亿的游戏银子，也正是因为这样，他被人盯上了。武义人舒伦望和其朋友吴国祥，也是游戏玩家，跟倪某有些交往。得知倪某游戏账户中存有“巨款”，两人起了歪念。3月12日，舒伦望和吴国祥一起商量着，准备把倪某账户里的银子偷来。凭借手上买来的倪某的个人信息成功的盗取账号将其游戏银子转空，银子到手后，吴国祥全部转卖给了网上收银子的买家，两人获利5万余元。等倪某醒来想登陆游戏时，才发现了异样，于是赶紧报了警。警方经过侦查，很快将吴国祥、舒伦望抓获。近日，已由婺城区检察院受理起诉。
　　凤凰山庄游戏虚拟货币银子每15000两折合人民币一元，18亿两银子相当于人民币12万元。这一夜，倪某损失惨重。
　　买卖个人信息成全了别有用心之人
　　回顾金华游戏盗号事件，盗号者之所以能顺利的盗取账号是因为他们购买到了受害玩家的个人信息。当然买卖个人信息的罪魁祸首也已经归案，可笑的是他竟然不知道这是犯罪行为，也不知道自己的这个“无心”之举反而成全了那些别有用心之人。个人信息泄露导致许多无辜的人成为受害者这样的案件在现实中也是屡见不鲜，在网络游戏当中更是频发。
个人信息遭倒卖
　　游戏盗号频发 个人信息安全需更重视
　　早在去年11月份的时候韩国Nexon公司旗下游戏《冒险岛》就出现过大规模的玩家个人信息泄漏事件，当时引起韩国游戏界的集体惶恐。虽说是公司遭受何可攻击才导致大量信息的泄露，但回过头来想一下一个这么大的游戏公司都能遭到攻击而大规模信息泄露，我们普通玩家的账号安全岂不是等于完全不设防呢？这不禁是我们严重怀疑自己账号的安全性？对于所谓的游戏账号密保措施完全没有信心。为何今天游戏盗号现象还是如此频发？也许不仅仅只是犯罪分子的手段越来越高明能说得过去的，也许正是因为我们的保护措施还不够好，也许是我们游戏公司没有在这个方面真正的认真对待过。
个人信息频遭泄露
　　不管是《暗黑3》盗号频发也好，金华玩家被盗损失12万元也好，《冒险岛》的玩家信息泄漏事件也好，这种种的案例只是我们了解的极少极少的一部分。现实中玩家被盗号已经不是什么新鲜的事情，可以说好多玩家都有过这样的经历只是说损失不是很大最后自己也就不了了之了。但这一切的鲜活事例却告诉我们一个可怕的事实：游戏账号信息安全存在极大隐患，账号保护措施仍需加强。(文/Joffee 编辑/Saiken)
来源：新浪游戏
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　增值电信业务经营许可证　& 美服被盗后账号重置申诉经历（open ticket）和经验教训 ...
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本帖最后由 dbgwalter 于
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好吧，我承认我其实花了很大的力气才说服了战网客服，前后申诉了3次才成功使用了仅有的2次账号重置（rollback）
本人是时差党，账号是我用自己的真实信息申请，大陆的大学同学在使用，被盗时间是美国东部时间22号，23号我才获悉，此时值钱的东西（主要是戒指，主手武器，传奇物品和高级宝石）被洗劫一空，只剩下一点金币的零头，损失粗算也有上亿金币吧，战网登陆邮箱被修改为（尼玛诅咒这群盗号的国人）。还好没有让同学使用现金拍卖行……否则后果不堪设想……后来获悉盗号者还去欧服贴小广告（全球版嘛……只不过我同学没有去欧服和亚服玩过）……最虐心的是，之前暴雪战网被黑，给了每个账号额外的一个修改密码安全问题的机会（之前密码安全问题是不允许修改的）。这个唯一的机会被盗号者给逮到了……（这个战网号由于是同学使用，我不经常上战网修改信息）。申请回档时没有这个安全问题，导致我只能上传驾照扫描文件……自己有扫描仪，这些都是小事~
23号得知被盗是盗号者修改战网登录邮箱和密码的时候，暴雪给我发了邮件，并给了我传送门直通客服网页。一个电话接通后等待20分钟（说实在的，星期天大早上，20分钟就能有人跟我说话我已经很满足了。）这次电话解决了登陆邮箱和密码重置问题，我很满意的挂断了。登陆后看见一片狼藉，根据另一封邮件开始申请回档，发现密码安全问题被篡改！（再诅咒这帮盗号的国人一百遍）无奈扫描了证件，却碰到浏览器设置问题打不开网页的问题……这里提醒使用Maxthon浏览器的朋友们，嫌调整设置麻烦的话，就打开你们的IE浏览器吧……使用IE浏览器成功提交了申诉后，2个小时左右就收到了回复，大意是他们发现了欧服贴小广告的罪证，但是拒绝喂美服人物回档，原因是没发现损失(not compromised)……好吧，这群睁眼瞎……老子小尼姑都半裸了，储物箱被翻了个底朝天，你丫真好意思说的出来……
我只好联系大陆的同学，让他描述一下具体的损失，因为登陆IP不同，密码安全问题又被修改，怕引起麻烦锁定账号，期间只能给他截图，后来简单罗列了一个挂失清单，给这群吃干饭的GM看看什么叫做“没发现损失”，第二次拨打客服电话，这次解决了密码安全问题，客服帮我手动修改了问题和答案，并指出我需要在战网上申诉才能解决回档的需求。第二封申诉送出，列出了被盗物品和金币清单，一夜无话，24日早上，起床就看到了GM回复，依然如故……没发现损失……老子已经想骂人了……
不过回信中并没有说这个问题没有转机，“如有问题可以回复（If you have any further questions, please select the 'Need More Help' option and we will be glad to help.）”。我抱着必死的决心晓之以理，动之以情……打了个草稿给同学看，敲定了最终版本之后，又送出了第三次申诉。同样是2小时后得到了回复，这次成功了，是来让我确认需要回档的。由于回档机会每个战网账号只给2次，所以历经波折，终于拿到了许可……目前坐等回档中。
这次的经验教训主要是：
1 不要慌张，首先拨打客服电话，接电话的孩子们都很礼貌，也非常有耐心。（在核实我身份信息的时候，由于经常搬家我使用的地址有变，信用卡，银行卡，paypal等购买手段都用过，电话对面一直在等我回忆地址细节，购买方式等）
2 在战网申诉时你一定要有耐心，这种每个账号只有2次机会的回档，GM在处理时也会很谨慎（回档1次后再被盗将永久取消现金拍忙行使用权）。当你确定值得使用一次回档的时候，一定要摆事实，客观的说明你的实际损失情况。并且略微夸大你的心理损失，让他们觉得你是一个铁杆的暴雪粉……
3 注意账号安全保护。本人在申诉成功之后就立刻购买了实体将军令，目前正在邮递中。手机版的将军令由于大陆同学使用有困难，所以实体将军令之后会寄回国内。
4 战网的登录密码与我在各种网站的密码都不一样，所以可以简单锁定丢号的原因在于同学使用的电脑（据说是上班时开小差，玩游戏，这个畜生）。由此看出，玩游戏尽量要在自己的私人电脑上进行。公司电脑中木马的情况也是有的……
以下是我的申诉信，如果有朋友遇到类似的事件急需回档又被拒绝的话，可以拿去做个模板。没有兴趣的话就不要再往下看了……本人的英文水平真的很渣……
蓝色是暴雪的回信，绿色是我的申诉
第一次申诉是网络表格提交，没有过多的解释。得到的回复是：
Greetings,
Thank you for taking the time to contact us today :)
After further review, it appears the EU region on your Diablo 3 account was the one compromised, not your normal US region. All they did was create a couple toons to use for advertising, and there were no characters on that region to begin with, so a rollback is not necessary :)
Account security is critically important. To help protect your account, we recommend following the Security Checklist () on our Account Security site:
If you have any further questions, please select the 'Need More Help' option and we will be glad to help.
Game Master Morikonduz
Customer Services
Blizzard Entertainment
日这个睁眼瞎……第二次申诉就简单罗列了失物清单：
I think my account had been hacked on Sep. 22, 2012. I checked my characters and found both of my rings, my main-hand weapon, pants, a bracer, a legendary belt, a Tal Rasha's Allegiance, 9 radiant star emerald, 7 flawless star emerald and 1 star amethyst, and 10,000,000 gold was taken by the hacker. As a result, I'm opening this ticket to apply a rollback of my account to Sep. 21, 2012 or a earlier time.
And also, my Diablo III AH activity has been banned due to the hacker's behavior, I also want to restore the AH status. If it is because I didn't use any authenticator or other security programs, please ignore this reply, and I will order an authenticator soon. Thank you.
这次的回复大意基本一致：
Thank you for contacting Blizzard Entertainment about your Diablo III account.
We have reviewed our logs for the Diablo III account attached to this Battle.net account, and we were unable to verify a compromise took place. As a result, no rollback was performed.
If you were attempting to contact us through the webform for another issue, please use the following:
- If you are not able to access your Battle.net account, use the Login Support menu on the Battle.net Support site:
- If you are experiencing an technical or account issue, see our Support Knowledge Base at
- For penalty disputes, see the Account Administration support article:
Account security is critically important. To help protect your account, we recommend following the Security Checklist () on our Account Security site:
If you have any further questions, then simply reopen the ticket and enter a response or give us a call! Our phone number is 1-800-592-5499. Players in Australia and Singapore should call 1-800-041-378 and 800-2549927 respectively if unable to connect via the first number. Live representatives are available between 7:00AM and 8:00PM Pacific Time, 7 days a week.
Sincerely,
Game Master Droovasz
Customer Service
Blizzard Entertainment
US.Battle.Net
无奈之下，第三次破釜沉舟，软磨硬泡……
Thank you for reviewing my ticket.
However, my gears and stuff were taken away after I washacked. Although several hundreds million of gold is nothing in the market,that's my work in hundreds of hours. I can not play normally without some of myimportant gears such as my weapon.
It is also important for you to protect the players'experience in game. Now what I can do are only to browse the AH and to bekilled by monsters in one shot... I didn't request more than I was stolen, andyou can see my account was hacked on September 22.
What I want is just a rollback to the time point before Iwas hacked to have another chance to enjoy the game which I love for over 10years since Diablo II was published. I played Diablo II, WOW(using anotheraccount), Starcraft, Starcraft II (using another account), and now Diablo III,I really love your games and they have been a part of my life for so manyyears.
I'm going to order an authenticator to protect my account asthe s however, if what I could protect is just ansemi-naked character, it is makes no sense at all...
I also know that I only have 2 chances to rollback. Even ifthey are extremely&&valuable I am in direneed of one of them to get back to the game, back to you, and back to theBlizzard family.
Sincerely,Xxxxxxxx Xxxx
措辞方面尽量使用简单句和短小，简单的词汇来加强语气，感情基调要尽量显得可怜……我都觉得自己下作……不过这次的确的到了想要的结果：
Greetings Xxxxxxxxx,
Game Master Kahillissa here, thank you so much for contacting us regarding your Diablo III account. I apologize for the long wait and I really appreciate you being patient at an understandably upsetting time. Because being compromised can be confusing, I'm going to walk you through everything you need to know! =)
Regarding any losses you may have incurred (I know it's a bummer!) I wanted to break down how our rollback process works. We use automatically stored save points to roll compromised Diablo III accounts back to their pre-compromise state. Save points are regularly updated, but they will not be totally current when a compromise occurs. Because of this, progress gained on the account since the save point was made, including ALL progress (such as items, gold, or newly created heroes) since the potential compromise, WILL BE permanently LOST when we roll an account back. We cannot adjust the automatic rollbacks in any way, or restore any progress lost as the result of a rollback.
Each Diablo III account is limited to two rollbacks, and we need your approval before we can use one of your rollbacks. If you would like us to roll your account back, please respond to this ticket and clearly tell us that you want to use one of your two rollbacks. Do not play on the account after requesting a rollback. Any progress gained before the account is rolled back will be permanently lost.
If you do not respond, we will not roll your account back.
Note: After we roll an account back, that account's access to the Diablo III Real Money Auction House will be restricted until an authenticator is attached. If the account is compromised a second time, access to the Diablo III Real Money Auction House will be revoked.
I also want to let you know that account security is super important, especially to make sure this doesn't happen in the future! I'm sure you're taking all the steps you possibly can, but just to help you doublecheck your bases, I am recommending our Security Checklist () on our Account Security site (). You'll find lots of good tips and directions there to help make sure you've checked everything on your computer and that you've taken all possible steps to fight back against those compromisers.
With all that information, you can at least make an informed decision on whether you feel that your losses are dire enough to require a rollback. Whether you choose to go through with the rollback or not, we are here and ready to help you as best we can. =)
Thank you again for contacting us. I hope this helps and you have a wonderful day in Sanctuary from here on out!
Warmest Regards,
Game Master Kahillissa
Customer Services
Blizzard Entertainment
OK，很高兴问题得到了相对圆满的解决，最后再诅咒这群盗号的国人！以下是账号成功回档重置后收到的邮件
Thank you for your patience and understanding while we investigated the situation that you reported. We have concluded our investigation of the account and apologize for any inconvenience it may have caused you. After a thorough investigation, we have found this account to be eligible for restoration. The details of the account restored are contained below.
Account Name:
BattleTag: Xxxxxxx#xxxx
Please be aware that your computer may contain a malicious software program, such as a keylogger, or the account information and password may have been shared with others. In either case, you are responsible for maintaining the confidentiality of your Password, and you will be responsible for all uses of your Password, whether or not authorized by you. Also, note that the security of the Account is your responsibility. Please take a moment to review the Diablo III Terms of Use at
The account has been restored to a time prior to the issue being reported. Any items, heroes, or gold lost should now be restored. While we will make every effort to provide assistance in cases of loss, please keep in mind that the decision to go forward with a restoration is entirely at Blizzard's discretion. You can review our Restoration Policies at
* * * PLEASE NOTE * * *
Moving forward, this Diablo III account is unable to access the Real Money Auction House unless a Battle.net Authenticator (Mobile or Token) is present. More information on Battle.net Authenticators can be found at
Any financial loss you may have incurred as a result of the compromise is still under investigation. Please allow up to 30 days for us to determine what (if any) additional support we can provide.
This email does not guarantee that a replacement of funds will be possible in this specific circumstance.
Additional restrictions on Auction House usage, number of additional restorations, and account usage may be enacted in accordance with our Diablo III Restoration Policies:
* * * * * * * * * * * *
If you have any questions regarding your compromise, investigation, or restoration, please feel free to comment on the support ticket related to this issue or open a new ticket here:
Thank you for contacting us. We hope you continue to enjoy your experience on Battle.net.
%Personal:Email:Signatures:Mulligan%
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狼顾之鬼『欧美角色扮演区』冰冻之海o黑暗信徒暗黑交易区猎魔人估价师
UID1572029主题阅读权限60帖子精华0积分3532金钱4451 荣誉36 人气620 在线时间8048 小时评议8
Lv.6游侠黄金会员, 积分 3532, 距离下一级还需 2468 积分
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感谢LZ 的经验分享 去用个手机锁吧
UID1339799主题阅读权限20帖子精华0积分193金钱1667 荣誉0 人气1 在线时间690 小时评议0
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感谢LZ分享~还是手机密钥保险~
UID1055890主题阅读权限30帖子精华0积分231金钱2731 荣誉1 人气4 在线时间1058 小时评议0
Lv.3游侠中级会员, 积分 231, 距离下一级还需 269 积分
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恐高的鸟 发表于
感谢LZ 的经验分享 去用个手机锁吧
回楼上2位，我自己的账号是用实体将军令的，从WOW美服的时代就开始用了，很安全。被盗的是国内朋友使用的账号，他尝试过安卓系统，说搞不懂。我也没用过安卓手机，帮不上忙。实体将军令他丫嫌麻烦。这次给他个教训。
最离奇的是在这之后的故事。
回档的确成功了。但是暴雪的客服尼玛的太效率了，5分钟内我连续收到2封回档提示。直接把六十级的人物回档到十六级……这下尼玛比被盗还惨……立刻打电话过去，他们又是赔礼又是道歉，就是不能恢复了，因为回档不可逆……然后说赔给我一次额外的回档机会，这事就这么完了……我连删客户端的心都有了……
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Lv.2游侠会员, 积分 160, 距离下一级还需 40 积分
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就是，你绑定手机令牌，看他怎么盗号，气死她
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